Enhanced Client Services | Lake City Partners

Each Lake City Partner program integrates with our Enhanced Client Services, a relationship-based model that streamlines engagement with the King County Regional Homelessness Authority’s Coordinated Entry System. In 2024, 418 individuals accessed this system thanks to our program’s efficiency.

We routinely move people unsheltered for 8–15 years into housing within weeks. In 2024, we secured 190 housing units, with 77% placed in Permanent Supportive Housing. By aligning our intake systems with the Regional Housing Authority, we achieve some of the best outcomes in King County.

The journey from tent to home is overwhelming. Resources are limited, and accessing housing can require completing lengthy 50-page application packets. Our team provides hands-on support, ensuring people don’t face these barriers alone.

Unlike traditional case management, our approach prioritizes trust and stability. Instead of being shuffled between providers, clients build relationships with our team over months, preparing them for sustainable housing. Through our Community Outreach Program, we meet people where they are, earning trust and guiding them through the system. By staying with clients from tent to front door, we move more people into permanent housing—faster and more effectively. For more information, contact office@lakecitypartners.org.

How to Connect

By referral only, no self-referrals

Individuals may connect with this program through an established HAP site below.

Housing Assistance Points (HAP) Sites:

Lake City Library
Shoreline Resource Center
Salvation Army, Greenwood Branch
Aurora Commons
North Seattle College
Greenwood Library

Site Details

We are embedded in, or work in close partnership with, over 40 service providers in King County, offering our expertise in navigating the sometimes complex King County’s Homeless Management Information System (HMIS system, allowing other agencies to focus on what they do best.

Healthcare access (physical & behavioral)
Personal stabilization resources (ID, DSHS, criminal justice, etc.)
Medicare access
Social Security & disability entitlement programs
Housing vouchers
Life skills resources
Workforce/education assistance
Employment assistance

Community Outreach Program

Current Geographic Area Served: Cities of Shoreline, Kenmore, Lake Forest Park and Bothell.

Limited Outreach: Lake City, Northgate, Aurora Ave

The Community Outreach Program takes our Enhanced Client Services to the street, community partner locations, or any place we are called by cities (see below), government agencies, or organizations, with a response time of less than four hours. Coupled with traditional street outreach supplies such as hygiene kits, our Outreach Team focuses on the relationship and rapport-building that leads to Permanent Supportive Housing. All members of our team are trained in the complex HMIS system, so we are able to provide feet-on-the-ground support and connection to housing where it is needed most. In 2023 our Outreach team served over 550 individuals, and for many of our clients, this is where our work together begins as we support them on the path to shelter and housing.

Municipal Integration

Our Outreach team works closely or is integrated with many municipal departments in north King County. We respond to city requests to help unhoused residents and are integrated with Shoreline. Our program is highly effective for local cities who are working to bring services to their unhoused residents.

Co-Responders

Like a co-responder mental health model, our team supports police and human services by triaging and assisting interventions. We provide trauma-informed care for people experiencing homelessness and the responders aiding them, including police, fire, and city staff. Additionally, we support community courts and resource centers, delivering impactful outcomes in North King County.

Housing Assistance Points (HAP)

A key feature of our Community Outreach Program are our Housing Assistance Points (HAPs). These are a schedule of geographic locations where we assure our unhoused neighbors we will be at on a regular and consistent basis.

Key Components

Consistency: HAPs place the same person at the same time and at the same place every single week. This regularity and consistency of schedule helps make communication easier in a community which often does not have phones or email.

Stable Relationships: The success of our Enhanced Clients Services program is based in the sustained and trusting relationships we are able to build with our unhoused neighbors. Having the same, regular staff member who is committed to a specific location and a specific schedule makes it easiest to build rapport and trust with those most in need of our services.

Current HAP Sites

Lake City Library
Shoreline Resource Center
Salvation Army, Greenwood Branch
Aurora Commons
North Seattle College
Greenwood Library

This Community Outreach Program was added in May 2018 by King County to support outreach efforts outside of the city of Seattle.